Trust and safety
Straight with your callers. Careful with their information.
Your customers should always know who they're talking to and that the call is recorded. Here's how Jayhop handles both.
How every call starts
“Thanks for calling Sampler Roofing. Just so you know, calls are recorded and I'm an AI receptionist. This is Grace. How can I help?”
What she won't do
- Quote prices or price ranges. The roofer prices the job after seeing the roof.
- Say what insurance will cover, or give claim advice.
- Promise an arrival time or a start date.
- Pretend to be a person. She says up front that she's an AI receptionist and that calls are recorded.
Recording notice, every call
Some states require everyone on a call to know it's being recorded. Rather than track which caller is where, Jayhop gives the notice at the start of every call, before she asks a single question.
AI disclosure by default
She tells callers up front that she's an AI receptionist. Businesses can ask us to switch to the recording notice alone, but she'll always answer honestly if a caller asks whether she's AI.
What we keep
For each call: the caller's name and number, what they asked for, any address they gave, the recording and the transcript. We use it to run the service for the business they called. We don't sell it.
Emergencies
When someone reports an active leak or storm damage, she checks whether anyone is hurt and tells them to call 911 if so. She never gives safety, legal or insurance advice beyond that.
Full details are in our Privacy Policy, Terms and SMS Terms.
Hear her answer. Then decide.
Call the demo line, or book a free 15-minute call with Del.