FAQ
What contractors ask us.
Don't see your question? Call (276) 788-4589 or email hello@jayhop.com.
Will it sound like a robot?
Call the demo line and decide for yourself: (276) 622-6391. Grace answers as Sampler Roofing, a sample roofing company, exactly the way she'd answer for you.
Won't my customers hang up on a machine?
She tells callers up front that she's an AI receptionist, then gets straight to helping. Most callers just want someone to answer and get them on the schedule. That beats a voicemail box they won't leave a message in.
What if she tells someone the wrong price?
She never quotes prices, ranges, or what insurance will pay. She books the inspection, and you price the job after you see the roof.
What happens with a real emergency at 2 a.m.?
Active leaks and fresh storm damage come first. If anyone's hurt, she tells them to call 911. She marks the call urgent, and you choose what happens after hours: ring your cell, or an urgent message waiting for you in the morning. During office hours she can transfer the call straight to you.
$249 a month is a lot. Is it worth it?
One roof job pays for years of Jayhop. A live answering service starts around $250 a month for just 50 minutes. Jayhop's Booking plan includes 400 minutes, books the inspection, and never puts a caller on hold.
I'm not a computer guy. Do I have to set it up?
No. We set it up for you. You fill out a short form or go through it with us on one call, and we build your receptionist, test her, and send you simple forwarding steps. Most setups are live in about 2 business days.
Do I have to change my phone number?
No. You keep your number. Your phone carrier forwards calls to her: only the ones you miss, after a few rings, when you're busy, or all of them.
Am I locked into a contract?
No. It's month to month. Cancel before your next billing date and we'll help you turn off forwarding. Your business number stays yours.
Is it legal to record my customers' calls?
Every call opens with a notice that the call is recorded, before she asks anything. Some states require everyone on a call to know it's recorded, so we never skip it.
How do I know who called?
After every call you get an email with the caller's name, number, address, what they need, and whether she booked them. Text alerts are coming soon.
What if my calendar is already full?
She only offers times that are open on your calendar, and she never double-books you.
What happens if I go over my minutes?
Extra minutes are $0.35 each, billed with your next month. She never stops answering mid-month. If you're over every month, we'll suggest the plan that fits.
Do I need a free trial?
We don't do free trials. If you want to start small, the Missed Calls plan only answers the calls you'd have sent to voicemail. You can move up any month.
Hear her answer. Then decide.
Call the demo line, or book a free 15-minute call with Del.